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Privacy Policy

SenderBot Privacy Policy

Last Updated: February 18, 2026

1. Introduction

SenderBot (“SenderBot”, “we”, “us”, or “our”) is a WhatsApp API and automation marketing platform operated by Cybershield Technologies Pvt. Ltd.

By using our services, you trust us with your information. We are committed to protecting your data and ensuring transparency in how we collect, use, and store your information.

Company Details:
Cybershield Technologies Pvt. Ltd.
T3, B1603, NXOne, Tech Zone 4, Opposite Gaur City Mall
Greater Noida, Uttar Pradesh, 201306
India

Privacy Contact Email: info@senderbot.io

2. What is SenderBot?

SenderBot is a WhatsApp API and automation tool designed for marketing, customer communication, and business automation. It enables businesses to:

  • Send WhatsApp marketing campaigns
  • Automate conversations
  • Manage contacts
  • Integrate with third-party tools
  • Track and manage messaging performance

SenderBot operates using WhatsApp Cloud API and related Meta technologies.

3. Information We Collect

We collect the following categories of information:

A. Account Information

  • Name
  • Email address
  • Phone number
  • Company name
  • Login credentials

B. Business & Billing Information

  • GST / Tax identification details
  • Business address
  • Payment details (processed via Razorpay)

C. Usage Information

  • IP address
  • Device information
  • Browser type
  • Operating system
  • Service usage logs
  • Automation workflows

D. Messaging & Contact Data

  • Uploaded contacts (CSV / Google Sheets)
  • Phone numbers
  • Message content
  • Media files
  • Campaign data

We do not use user data for our own marketing purposes.

4. How We Use Your Information

We use collected data to:

  • Provide and maintain SenderBot services
  • Process payments and generate invoices
  • Enable WhatsApp automation and messaging
  • Improve platform performance
  • Prevent fraud, abuse, and misuse
  • Comply with legal obligations

5. WhatsApp & Meta Compliance

SenderBot integrates with:

  • WhatsApp Cloud API
  • Meta / Facebook Business Platform

All WhatsApp message delivery is subject to Meta’s policies and terms.
Users are solely responsible for ensuring they have proper user consent before sending marketing communications.

SenderBot does not control WhatsApp message approval, template approvals, or account restrictions imposed by Meta.

6. Third-Party Integrations

SenderBot may integrate with:

  • Google Sheets
  • Meta / Facebook
  • WhatsApp Cloud API
  • Razorpay (Payments)
  • Shopify
  • Webhooks / Zapier

These third-party platforms have their own privacy policies. We encourage users to review them independently.

7. Payment Processing

SenderBot offers paid subscription plans.

Payments are processed securely via Razorpay.
We collect GST and billing information solely for invoicing and tax compliance purposes.

SenderBot does not store full credit/debit card details.

8. Data Storage & Security

  • Hosting Provider: Hostinger
  • SSL encryption enabled
  • Database security measures implemented
  • Access controls in place

We take commercially reasonable measures to protect your data from unauthorized access, misuse, or disclosure.

9. Data Retention

We retain data only as long as necessary to:

  • Provide services
  • Fulfill legal obligations
  • Resolve disputes

Upon account deletion request, data will be permanently deleted within 7–14 business days, unless legally required otherwise.

10. User Rights (Global Compliance)

Depending on your jurisdiction (including GDPR regions), you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent

To exercise these rights, contact: info@senderbot.io

11. Account Deletion

Users may request account deletion by emailing info@senderbot.io.

Accounts may also be deleted by system administrators upon request.

All associated data will be removed within 7–14 days.

12. Cookies & Tracking Technologies

SenderBot website uses:

  • Cookies
  • Google Analytics
  • Facebook Pixel

These tools help us analyze traffic, improve services, and measure marketing performance.

Users can manage cookies through their browser settings.

13. Age Restriction

SenderBot services are not intended for individuals under the age of 18.
We do not knowingly collect data from minors.

14. International Data Transfers

Since SenderBot operates globally, your information may be processed in India or other jurisdictions where our service providers operate.

By using our services, you consent to cross-border data transfers.

15. Disclosure of Information

We do not sell personal data.

We may disclose data:

  • To service providers (hosting, payments, integrations)
  • To comply with legal requirements
  • To protect rights and prevent fraud
  • During mergers or acquisitions

16. Updates to This Privacy Policy

We may update this Privacy Policy periodically.
Changes will be posted on our website with updated revision dates.

Continued use of the Service indicates acceptance of the updated policy.

17. Contact Us

For privacy-related inquiries:

SenderBot
Operated by Cybershield Technologies Pvt. Ltd.
Email: info@senderbot.io
Address: T3, B1603, NXOne, Tech Zone 4, Greater Noida, UP, India – 201306